setting custom field value to empty is not working in Clone Screen.


In earlier version before 6.5.1 we are able to set to custom field value to empty with below parameter.

From 6.5.1 version we are unable to set empty value for custom field in clone screen.

Steps to Reproduce:

  • Install app 6.5.1 version or above

  • Set below parameter in Clone Configuration

  • Save the Configuration

Actual Results:
Custom field value displays the default value from issue where you are cloning.

Expected Results:
Custom field value should display an empty value because of parameter set as =

Note:This functionality is not working for Single Select , Text , Multi Select, Number Field and Radio Button custom field types.




Nishanth Thimmareddy (Bob Swift Atlassian Apps)
December 24, 2019, 3:07 PM

Yes, , we have implemented this to solve all the issues arising out of settings some fields via ignoreFields. Apologies for the inconvenience, please give us some time, we will look into your use case and get back to you with an update/ workaround if any. Hope that works. Thank you.

Samvid Joshi
December 30, 2019, 10:31 AM

Hi Nishanth,

We have an upgrade plan in January 1st week. And this issue seems to be the barrior in our whole plan.We really need to get things done from your side ASAP. Else it ll affect our process a lot.Please look into the case update me ASAP.



Alana Fernando
January 8, 2020, 8:55 AM

Hi Nishanth,

As we are in a version upgrade process, this issue is a blocker to us.

can we have a conference call to discuss this issue further with our business case. also can you please share contact details and a flexible date and a time slot with us?

Nishanth Thimmareddy (Bob Swift Atlassian Apps)
January 8, 2020, 9:47 AM

Hi ,

Apologies for the inconvenience caused, we have understood the use case for this, I will get back to you if we need a call to further understand the issue. We are actively analysing this and will share some details asap. Thanks.


Nishanth T

Nishanth Thimmareddy (Bob Swift Atlassian Apps)
March 20, 2020, 6:15 PM

Hi ,
We are working towards a fix on this and expect us to roll back to the earlier functionality in the upcoming release. Apologies for the delay in getting back.


Harinath Reddy


Samvid Joshi



Support Entitlement


Story Points


Time tracking




Fix versions

Affects versions