Jira is used by both IT Help Desk teams and Software Development teams. Help Desk teams manage custom inquiries, incidents, reports, and issues and may often need to collaborate with the development teams. They need a process to send these service tickets with relevant information to development teams either for further analysis or bug fixes. Development teams in turn need to analyze, track and plan for these issues.
Clone Plus easily solves this problem by letting the Service Desk Agents Clone the Customer Service tickets into Tasks or Bugs for development teams
Let's say, a customer has created a new request via Service Desk:
The service desk agent would like to send this request to the development teams to look at this issue and analyze further.