General

Keeping informed: Follow us on Twitter or create a RSS feed
Broken links, login problems, or other general administration questions: support@bobswift.appfire.com
Business inquiries: info@bobswift.appfire.com
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- Search this Confluence and Jira site
- Search related content on Atlassian Community

Support

If you have a usage question

Ask a question on this site using Confluence Questions. You will need to be logged in. An alternative is to add a question to the Atlassian Community site.

We recommend that you create a support request if you have a complex usage question or you need to provide attachments and detailed information.

If you need an improvement added to an app

Please create an improvement request.

If you have a bug to report

Please go to the app's project in Jira and search for an existing issue or create an issue.

If you need support

Please create a support request. An alternative is emailing support@bobswift.appfire.com.

This site is viewable by anonymous users. To participate in the community, you are required to have or create an Atlassian account and sign in. Participants can ask and answers questions, watch pages, and create and watch issues. Visit Atlassian Community for additional information and links.

To provide quicker and more accurate responses to issues or emails, please include as much information as possible on the initial request including:

Version of the plugin or app - put in the Affects Version/s field in the issue
Version of the Atlassian product - put in Environment field in the issue
Steps to recreate, including wiki markup or command or configuration information

For CLI tools, also see How to get CLI help, support, and fixes.

Licenses

Unless otherwise noted, all Bob Swift Atlassian Apps software is licensed under the provisions of the Bob Swift Atlassian Apps EULA.
Atlassian Marketplace handles all license orders, quotes, tracking, and billing using your my.atlassian.com account.
- Atlassian Marketplace FAQ including app licensing, support, and upgrade information.
- How can I request a quote?
- When and why do I need to renew my license?
- What happens when the included maintenance ends?
- Upgrading licenses
- Do I need a license for a staging development/test system?
  - Yes, these are available at no charge just like Atlassian products by going to your my.atlassian.com account. Find the app and look for View Development License.
- Can I buy products via Atlassian Marketplace no matter what country I am located in?
- What if my evaluation license is going to expire before my purchasing process is complete?
  - Go to the Marketplace entry for the app and press Free 30 Day Trial to get another evaluation license.
  - Install the license on your instance by going to app in the UPM.
- Atlassian Command Line Interface (CLI) has some additional license information - see Atlassian CLI License.
Licenses are installed after the app is installed using Manage App - otherwise known as the Atlassian Universal Plugin Manager (UPM).
- We strongly recommend use of a recent version of the UPM. Upgrade reasonable often.
- Older versions of UPM may require going to the Config link for the app to add the license.
Community/Open Source Software (OSS) licenses for app are available free for any host product with an Community/OSS license - email sales@atlassian.com to request a Community/OSS app license.
Where can I find my existing licenses? Your my.atlassian.com account.
What if I can't purchase through the Atlassian Marketplace from my country? See the tip below.
Other licensing problems? Email sales@atlassian.com.

Want expert help with your purchase?

Contact sales@appfire.com if you would like to purchase your software through an Atlassian Platinum Expert. You will get more personal attention for no additional cost!

Prices

The Atlassian Marketplace listing contains current pricing. See Products for a list of products and links.

Quotes

Quotes are available from my.atlassian.com. See How to get a quote.

How to get fixes

In some cases, a pre-release plugin or tool snapshot will be available that contains fixes marked as resolved in JIRA. Go to the JIRA item for indication of snapshot availability. Also, look for release notices on the project's wiki pages that are work in progress.

Integration Services

Bob Swift Atlassian Add-ons does not provide these services directly, however, Appfire does provide integration, customization, and other professional services. Contact sales@appfire.com.

Quality information

See Quality.

Contacts

General email: info@bobswift.appfire.com
Support email: support@bobswift.appfire.com
Twitter

Employment

Sorry, we are not hiring at this time.

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